Terms of Service

By creating an account, accepting an invitation, using a vendor upload link, signing an order form, or otherwise using the Service, you agree to these Terms of Service and the documents incorporated into them.

You must be at least 18 years old and legally capable of entering into a binding agreement. If you use the Service for a firm, company, partnership, client, or other organization, you represent that you have authority to bind that organization. The organization is responsible for use by its users and invitees.

If an order form, pilot agreement, data-processing addendum, or written enterprise agreement conflicts with these terms, the more specific signed document controls for that conflict.

Cyntrova provides software for CA-firm and business accounting workflows, including client workspaces, invoice intake, document extraction, review queues, journal posting controls, bank reconciliation, GST visibility, portals, reports, exports, requests, and audit records. Features vary by plan, pilot phase, role, integration availability, and release status.

Cyntrova is a software provider. Unless expressly stated in a signed agreement, Cyntrova is not your chartered accountant, statutory auditor, tax adviser, legal adviser, bank, Account Aggregator, financial-information provider, GST Suvidha Provider, or government filing agent.

Features marked beta, pilot, preview, experimental, planned, or coming soon may be incomplete, changed, suspended, or withdrawn. Product descriptions and demonstrations do not guarantee that every feature is currently available in production.

You must provide accurate registration information, keep it current, protect credentials, and use only accounts assigned to you. You may not share credentials, bypass access controls, or allow an unauthorized person to use the Service.

Firm owners and administrators control invitations, roles, client assignments, and publication settings. They must review access regularly and promptly disable users who no longer require access. Business users may access only workspaces to which the relevant CA firm or administrator has invited them.

You must notify cyntrova@gmail.com promptly of suspected account compromise, unauthorized access, exposed portal links, or misuse. We may require verification, re-authentication, password reset, session revocation, or other protective action.

The customer remains responsible for professional judgment, accounting policies, chart-of-account configuration, tax treatment, statutory interpretation, client advice, approvals, filings, deadlines, and the accuracy and completeness of information supplied to the Service.

The customer must review extracted fields, suggested matches, GST classifications, journal entries, reports, exports, and generated narratives before relying on them. A successful validation or balanced entry does not prove that the underlying document, classification, tax position, or business purpose is correct.

Invited business users may upload documents, respond to requests, provide bank consent, view permitted statuses, and access reports published by the CA firm. They do not receive authority to approve accounting entries, change tax treatment, or access the CA firm's internal workflow unless specifically granted.

Vendor links are scoped submission channels, not general accounts. A vendor may use a link only to submit genuine documents and information for the identified relationship. The sender must verify the client, vendor, and destination before upload and must not forward or publish the link unnecessarily.

You must use the Service lawfully and in a manner that does not harm Cyntrova, customers, users, third parties, or the integrity of financial records.

As between Cyntrova and the customer, the customer retains ownership of Customer Data and all rights it lawfully controls. Customer Data includes documents, accounting records, contacts, transactions, settings, and other content submitted to or generated from the customer's workspace.

The customer grants Cyntrova and its service providers a limited, non-exclusive right to host, copy, transmit, transform, extract, index, display, back up, and otherwise process Customer Data only to provide, secure, support, and improve the Service; comply with the customer's instructions; enforce these terms; and meet legal obligations.

The customer represents that its instructions and Customer Data do not violate law or third-party rights. Cyntrova may remove or restrict data where required by law, necessary to address a security threat, or permitted by the applicable agreement.

Our Privacy Policy explains Cyntrova's personal-data practices. Where Cyntrova processes personal data on a customer's behalf, the parties will comply with the applicable data-processing terms and their respective legal obligations.

Each party must protect the other's non-public business, technical, security, financial, and customer information using reasonable care and use it only for the agreement. Confidentiality does not cover information that is public without breach, independently developed, rightfully received without restriction, or required to be disclosed by law after appropriate notice where permitted.

AI and OCR features may extract, normalize, classify, summarize, explain, or suggest. Outputs may be incomplete, inaccurate, or contextually wrong. They are not professional opinions and must be reviewed against source documents and applicable accounting or tax rules.

AI does not have authority to approve accounting truth. Deterministic services calculate financial values and enforce balancing rules, while the authorized user remains responsible for approvals. You must not use AI output to make a high-impact decision about an individual without appropriate human review and lawful authority.

Cyntrova may impose usage limits, provider restrictions, human-review gates, logging, or feature suspension to manage quality, cost, privacy, security, and compliance risk.

Account Aggregator or bank integrations depend on user consent, regulated participants, provider availability, data quality, and applicable rules. Cyntrova cannot guarantee that every institution, account, transaction, or period will be available or correctly categorized. Suggested matches require review unless the product expressly provides an approved rule-based control.

GST views, GSTR-2B matching, ITC risk labels, and exports are workflow and evidence tools. They do not determine legal eligibility, prove a vendor's filing conduct, or replace GST portal records and professional review. Unless a filing feature is expressly live and authorized, Cyntrova does not submit returns, generate IRNs, or complete statutory filings on the user's behalf.

Users must verify current thresholds, due dates, schemas, portal behavior, notifications, and legal requirements before filing or advising a client.

Reports are intended to derive from posted accounting records and configured mappings. Their reliability depends on complete source data, correct opening balances, account classification, posting periods, reconciliations, and user approvals.

Customers must reconcile reports to source records and review period, entity, filters, currency, generation timestamp, and drilldown before publication. AI-generated narrative may explain deterministic figures but must not be treated as the source of a number.

The CA firm controls which reports are published to a business portal. Publication does not transfer professional responsibility to Cyntrova.

Pricing is not established by this webpage. Subscription fees, pilot concessions, usage limits, invoice volumes, client workspace limits, team seats, implementation charges, taxes, renewal terms, and payment schedules will be stated in the applicable order form, checkout, or written offer.

Unless the applicable order says otherwise, fees are exclusive of taxes and are non-refundable once the relevant service period or implementation work begins, except where required by law. The customer must provide accurate billing information and pay valid invoices when due.

We may suspend paid features after reasonable notice for overdue undisputed amounts. Changes to future pricing apply according to the notice and renewal terms in the applicable order or subscription communication.

The Service may depend on cloud, authentication, storage, communications, analytics, OCR, AI, payment, Account Aggregator, bank, and tax-related providers. Third-party services may have separate terms, privacy notices, limits, outages, and fees.

Cyntrova is not responsible for a third party's independent acts or services, but will remain responsible for its own contractual and legal obligations concerning providers it appoints to process data for the Service.

Cyntrova and its licensors own the Service, software, interfaces, documentation, branding, templates, workflows, and related intellectual property, excluding Customer Data and third-party materials. Subject to these terms and any order form, Cyntrova grants the customer a limited, non-exclusive, non-transferable, revocable right to use the Service for its internal professional or business operations during the subscription or pilot period.

If you provide feedback, suggestions, or ideas, you grant Cyntrova a perpetual, worldwide, royalty-free right to use them without identifying you or disclosing Customer Data. This does not transfer ownership of confidential records or client data.

We aim to operate the Service reliably but do not promise uninterrupted or error-free availability unless a signed service-level agreement says otherwise. Maintenance, provider outages, security events, legal requirements, internet conditions, and beta changes may affect access.

Support channels, response targets, onboarding, migration assistance, backups, and service levels depend on the applicable plan or order form. We may modify features to improve security, comply with law, address misuse, replace providers, or develop the product, provided we do not materially reduce a paid core service during a committed term without an appropriate remedy.

We may suspend or restrict access where reasonably necessary to prevent security harm, stop unlawful or abusive use, protect tenant boundaries, comply with law, address non-payment, or investigate a material breach. Where practical and lawful, we will provide notice and an opportunity to remedy.

Either party may terminate according to the applicable order form. We may terminate for a material breach that remains uncured after notice, or immediately for serious security abuse, fraud, unlawful conduct, or repeated tenant-boundary violations.

On termination, access ends and outstanding fees become due. Customer export and deletion are governed by the order form, Privacy Policy, legal retention duties, backup cycles, and any agreed transition period. Terms that by nature should survive, including payment, confidentiality, intellectual property, disclaimers, liability, indemnity, and dispute provisions, remain effective.

To the maximum extent permitted by law, the Service is provided on an as-available basis. Cyntrova disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation, except to the extent a warranty cannot lawfully be excluded.

Cyntrova does not warrant that AI output, extracted data, suggested matches, tax treatment, reports, integrations, or third-party data will be complete or correct. Accounting controls reduce certain classes of error; they do not replace accurate source records, professional review, or statutory verification.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, punitive, exemplary, or consequential loss; loss of profit, revenue, goodwill, or opportunity; or loss caused by unavailable third-party services, except where such exclusion is prohibited.

Cyntrova's aggregate liability arising from the Service will not exceed the fees paid or payable for the affected Service during the twelve months immediately before the event giving rise to the claim. For a free pilot with no paid order, the applicable pilot agreement may state a separate cap.

These limitations do not exclude liability that cannot be limited under law and do not excuse payment obligations, fraud, wilful misconduct, unauthorized use of intellectual property, or a party's responsibility for breach of confidentiality or data-protection obligations to the extent the applicable agreement or law provides otherwise.

The customer will defend and indemnify Cyntrova against third-party claims, penalties, and reasonable costs arising from Customer Data, unlawful instructions, lack of authority or consent, the customer's professional advice or filings, misuse of the Service, or material breach of these terms, except to the extent caused by Cyntrova's breach, negligence, or wilful misconduct.

Cyntrova will promptly notify the customer of a covered claim, allow reasonable control of the defense, and provide reasonable cooperation. A settlement may not admit fault or impose obligations on the non-controlling party without its consent.

Neither party is responsible for delay or failure caused by events beyond reasonable control, including natural disasters, widespread internet or cloud outages, government action, war, civil disorder, labor disruption, epidemic, utility failure, or failure of a regulated or third-party network, provided the affected party takes reasonable steps to mitigate the impact.

These terms are governed by the laws of India, without regard to conflict-of-law principles. Before formal proceedings, the parties will attempt in good faith to resolve a dispute through written notice and an authorized business discussion.

The courts and dispute mechanism identified in the applicable signed order form or agreement have jurisdiction. If no signed document identifies a forum, jurisdiction will be determined under applicable Indian law. Nothing prevents either party from seeking urgent injunctive or protective relief for security, confidentiality, data, or intellectual-property harm.

Neither party may assign the agreement without the other's consent, except to an affiliate or in connection with a merger, reorganization, financing, or sale of substantially all relevant assets, provided the assignee assumes the obligations. The customer may not assign to a direct competitor without Cyntrova's consent.

Notices may be delivered through the Service, account email, or contact details in the order form. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder will continue. The agreement does not create a partnership, employment, fiduciary, or agency relationship.

These terms, the Privacy Policy, applicable order forms, and signed addenda form the entire agreement for the Service and replace prior discussions on the same subject.

We may update these terms for legal, security, operational, or product reasons. The updated version will show a revised date. Material changes affecting an active paid term will be notified as required by the applicable agreement or law. Continued use after the effective date of an update constitutes acceptance where permitted; otherwise, the available remedy is to stop use or terminate according to the order form.

Questions, legal notices, security reports, and service grievances may be sent to Cyntrova at cyntrova@gmail.com.

Include your organization, workspace, account email, and enough detail to route the request. Do not include passwords, one-time codes, or unnecessary financial documents in an email.

Additional legal-entity, billing, and postal details, where applicable, will be stated in the relevant order form, invoice, pilot agreement, or account documentation.